WHO WE WORK WITH
Arc Environmental Ltd have worked closely with Chemtech now for over 13 years, they always provide an excellent service right through from sample collection to reporting of results.
Results are always within timeframes stated allowing us to programme our works and reports effectively.
Their reports are well formatted with good presentation, and I would highly recommend them for your laboratory testing.
Customer service is an area they pride themselves in and they certainly don’t fail, staff are always friendly and deal with any queries promptly and professionally.
Chemtech have been our preferred supplier of environmental laboratory testing services since the formation of our dedicated Environmental department in 2007, and over the years we have developed a strong working relationship and a friendly rapport with their staff.
They have proven to be very competitive whilst delivering a consistent professional service across all aspects of the business, plus, their standard 5 day turnaround is also a great benefit in the current site investigation market where time is often of the essence.
Chemtech is responsive to our needs; from making sure we have containers delivered to site to resolving issues quickly, so we can get results reported to our clients on time.
I couldn’t be happier with the service we’re receiving from Chemtech, from the staff in sample reception to the timely reporting of results the entire process is problem free. The people are both friendly and knowledgeable and the sample chain of custody between us is very well managed. In a fast-paced, reactionary industry such as ours, accuracy and timing are vital, Chemtech has always delivered
We often have last minute analytical requirements that need a fast turnaround, typically within 24 hours. Chemtech deliver a service we can rely on which is important to our business and is why we have used them for many years.
Chemtech Environmental have provided us with an exceptional service for many years and are always on time with report deadlines. Their staff are very friendly and have always been helpful with any technical questions I may have. I find that their reports are always accurate, and the layout is excellent for carrying out chemical assessment. I have recommended Chemtech’s services on numerous occasions and have always had good feedback.
We have been working with Chemtech for over 5 years now and they have consistently delivered on their 5-day turnaround, which is their standard practice. This enables us to meet the timescales and expectations of our clients to allow commercial decisions to be made based on our reports. Chemtech provide an efficient and professional service in a highly competitive market.
From the start to end of each job the service is seamless. Samples are collected free of charge, acknowledgements reassure us the job is booked-in, the analysis is well presented and always on time. We always strive for service reliability and therefore we continually use the people we trust to get the job done right. That’s why we use Chemtech.
The Ecus Geoscience team has used Chemtech Environmental Ltd to provide chemical testing results for a variety of different environmental assessments since April 2018.
Our first impressions when meeting National Account Manager, Stephen Lewis, were that of a friendly, honest and open dialogue, meeting Chemtech Environmental’s ethos as a customer service driven company perfectly.
Ecus has since used Chemtech Environmental’s services on range of our projects, and they have always provided a friendly, responsive and impressive service, matching our high standards and expectations. They offer a rapid collection service through a network of nationwide external couriers, and can even collect on the same day that the collection is booked with their customer services team.
Their customer service to date has been exceptional, and they’re always willing to discuss any queries and keep us updated throughout the testing process. So far, they have maintained a 100% record in terms of results delivered, often exceeding the ‘standard’ turnaround time for the analysis report.
We are always quick to criticise so would like to offer some positive feedback. Received a proactive email from your customer services team, it’s good to receive an update on any potential delays as it allows us to provide information to our clients and keeps everybody informed.
We use Chemtech because they’re reliable, understand our needs and provide a fast turnaround service. The reports are well laid out and the customer services team are on the ball when responding to technical questions.
01207 528 578
Unit 6 Parkhead
Greencroft Industrial Park
The European Agricultural Fund for Rural Development
Europe investing in rural areas
Project Scale Up
This project will help Chemtech Environmental to achieve its ambitious growth plan to become the UK’s largest independent chemical analysis testing laboratory by purchasing business-critical instrumentation to deliver increased volume of work and diverse services to customers.
It is part funded by the European Agricultural Fund for Rural Development.
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Chemtech Environmental Limited, Unit 6 Parkhead, Greencroft Industrial Park, Stanley, County Durham, DH9 7YB